Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the website operated under the DataConsultant name, including associated web pages, forms, portals, communication channels, and online resources made available through https://dataconsultant.in (the “Website”).

These Terms also provide general conditions relating to enquiries, proposals, project-based services, ongoing consulting, dedicated professionals, managed teams, training, advisory services, and technical support provided by Rudrriv Solutions Pvt. Ltd, trading as or operating under the DataConsultant name (“DataConsultant,” “we,” “our,” or “us”).

By accessing the Website, submitting an enquiry, requesting a proposal, accepting a quotation, signing an agreement, making a payment, or using our services, you acknowledge that you have read and understood these Terms.

If you do not agree with these Terms, you should not use the Website or request services from us.

2. Scope and Who These Terms Apply To

These Terms apply to:

• visitors and users of the Website;
• prospective clients and people submitting enquiries;
• clients purchasing or receiving data consulting services;
• authorised representatives acting for a business or organisation;
• contractors, consultants, vendors, and service providers interacting with our Website or services; and
• other persons who access our content, systems, portals, reports, or deliverables.

Where you act for an organisation, you confirm that you have authority to act for and bind that organisation. In that situation, references to “you” include both you and the organisation you represent.

3. Important Definitions

For these Terms:

• Client Data means data, files, records, databases, credentials, business information, personal information, source materials, instructions, and other content supplied or made available by or for a client.
• Client Materials means Client Data and any documents, branding, software, content, specifications, or other materials supplied by a client.
• Deliverables means the reports, dashboards, models, documentation, code, configurations, analyses, recommendations, training materials, or other work products expressly identified in an agreed scope.
• Services means the data consulting, technical, analytical, advisory, staffing, managed-team, training, and related professional services supplied by us.
• Service Agreement means an accepted proposal, statement of work, engagement letter, order form, master services agreement, or other written agreement governing a particular engagement.
• Third-Party Service means software, cloud infrastructure, databases, APIs, analytics tools, AI systems, hosting, integrations, platforms, or other products supplied by a third party.

4. Website Use

You may use the Website for lawful business and informational purposes. Website content is provided as general information and does not, by itself, create a consulting relationship, fiduciary relationship, employment relationship, partnership, agency, or other professional duty.

You must not:

• use the Website in a way that is unlawful, fraudulent, misleading, harmful, or abusive;
• attempt to gain unauthorised access to accounts, systems, forms, files, or technical infrastructure;
• introduce malware, harmful code, automated attacks, or disruptive technologies;
• scrape, reproduce, or systematically extract Website content except as permitted by law or with our written permission;
• misrepresent your identity, authority, business, or intended use of our services;
• interfere with Website availability, security, or performance; or
• use Website content to infringe intellectual property, privacy, confidentiality, or other rights.

We may restrict or block access where reasonably necessary to protect the Website, our users, our clients, or third parties.

5. Data Consulting and Professional Services

DataConsultant may provide services such as data analytics, business intelligence, data strategy, data engineering, data management, dashboards, reporting, AI and machine learning support, migration, integration, automation, database consulting, data quality assessment, research, dedicated data professionals, managed teams, training, and technical support.

The exact scope, assumptions, deliverables, timeline, fees, dependencies, acceptance criteria, service levels, and responsibilities for a paid engagement will be set out in the applicable Service Agreement.

General Website descriptions, examples, service pages, articles, or discussions do not expand the agreed scope unless they are expressly incorporated into a Service Agreement.

We may use employees, independent consultants, subcontractors, affiliates, or specialist service providers to support delivery, subject to the applicable contract and appropriate confidentiality or data-handling obligations.

6. Proposals, Orders, and Changes in Scope

A proposal or quotation is based on the information available when it is issued and is valid for the period stated in it. If requirements, data volumes, systems, integrations, assumptions, dependencies, or delivery conditions change, we may revise the scope, price, resource plan, or schedule.

Work outside the agreed scope may require a written change request, revised proposal, additional fee, or updated timeline. We are not required to start additional work until the change is approved.

A purchase order or client-side document will not override these Terms or an agreed Service Agreement unless we expressly accept the conflicting term in writing.

7. Your Responsibilities

You agree to:

• provide accurate, complete, and timely instructions, information, data, access, feedback, and approvals;
• appoint authorised contacts who may give instructions and approve work;
• confirm that you have the rights, permissions, notices, and lawful authority needed for Client Materials;
• maintain suitable backups of important data, systems, and business records unless backup services are expressly included;
• protect credentials, API keys, administrator access, and other security-sensitive information;
• review deliverables and report material issues within the agreed review period;
• obtain independent legal, regulatory, tax, accounting, employment, or sector-specific advice where required; and
• use our Website, services, reports, code, models, and deliverables lawfully and responsibly.

You remain responsible for business decisions, operational actions, regulatory obligations, and the consequences of using information, recommendations, analyses, dashboards, models, or automated outputs supplied through an engagement.

8. Client Data and Confidential Information

Client Data will be handled according to the applicable Service Agreement, your documented instructions, our relevant policies, and legal obligations that apply to the engagement.

You should not provide personal information, confidential data, regulated data, credentials, or sensitive business information unless it is necessary for the agreed services and you are authorised to provide it.

Each party should protect the other party’s non-public business, technical, commercial, financial, and operational information using reasonable care. Confidential information may be shared with personnel and service providers who need access for the engagement and who are subject to appropriate duties.

Confidentiality obligations may be governed in greater detail by a separate confidentiality agreement, non-disclosure agreement, Service Agreement, or data-processing agreement.

Information will not normally be treated as confidential where it is already public without breach, lawfully known without restriction, independently developed, or lawfully received from another source.

9. Privacy and Data Processing

Personal information collected through the Website is handled according to our Privacy Policy and applicable legal obligations.

Where we process personal information or other protected data for a client, the parties may agree separate data-processing terms describing roles, instructions, authorised processing, service providers, retention, deletion, security responsibilities, international processing, and incident communication.

You are responsible for determining whether you have an appropriate legal basis, authority, notice, permission, or consent to provide Client Data and instruct us to process it.

We do not claim that every service is suitable for every category of regulated or sensitive data. Suitability must be assessed for the specific project, systems, jurisdictions, and contractual safeguards involved.

10. Data Ownership and Intellectual Property

10.1 Client Materials

You retain ownership of Client Materials. You grant us and our authorised personnel a limited, non-exclusive right to access, copy, host, transform, analyse, transmit, and otherwise use Client Materials only as reasonably necessary to provide the services, follow your instructions, maintain records, protect legal rights, and comply with applicable obligations.

10.2 DataConsultant Materials

We retain ownership of our pre-existing and independently developed methodologies, know-how, templates, frameworks, processes, reusable code, generic connectors, libraries, tools, training methods, documentation, and other materials that are not created exclusively for a client.

10.3 Deliverables

Ownership or licence rights in Deliverables will be governed by the applicable Service Agreement. Unless otherwise agreed, transfer of rights in final client-specific Deliverables is subject to full payment of all applicable fees.

Third-party components, open-source software, cloud services, APIs, datasets, and licensed materials remain subject to their original terms and may not be assignable by us.

10.4 Feedback

We may use general suggestions and feedback to improve our services, provided that we do not disclose Client Data, confidential information, or personal information contrary to an applicable obligation.

11. Third-Party Tools, Platforms, and Integrations

Our Website or services may use or connect with cloud platforms, databases, analytics services, business intelligence tools, project-management systems, communication services, APIs, payment providers, AI tools, and other Third-Party Services.

Third-Party Services are governed by their own terms, privacy practices, availability, usage limits, licences, technical requirements, and pricing. Unless a Service Agreement states otherwise, third-party fees are your responsibility.

We do not control third-party outages, platform decisions, policy changes, discontinued features, security incidents, model changes, price changes, account restrictions, or integration limits. We may provide reasonable assistance within the agreed scope, but cannot guarantee the performance or continued availability of a third-party service.

12. Artificial Intelligence, Analytics, and Automated Processing

Some engagements may use analytics, machine learning, artificial intelligence, automated workflows, forecasting, classification, data enrichment, or third-party models.

Automated and AI-assisted outputs may be incomplete, inaccurate, biased, outdated, or unsuitable for a particular decision. They should be reviewed by appropriately qualified people before being used for material business, employment, financial, legal, healthcare, safety, regulatory, or other high-impact decisions.

You must not provide data to an AI-enabled workflow unless that use is authorised, necessary, and consistent with the applicable Service Agreement and your legal obligations.

Unless expressly agreed, we do not guarantee that an AI model, forecast, dashboard, analysis, recommendation, or automated workflow will produce a particular result or remain accurate as data, assumptions, markets, or third-party systems change.

13. Fees, Invoices, Taxes, and Payment

Fees, payment schedules, currencies, taxes, expenses, retainers, subscription charges, milestone payments, and third-party costs will be stated in the relevant Service Agreement, proposal, or invoice.

You must pay undisputed amounts by the due date. If a payment is overdue, we may pause work, access, support, resource allocation, or delivery after reasonable notice, subject to the applicable contract and legal requirements.

You should raise a genuine invoice dispute promptly and explain the disputed amount and reason. Undisputed amounts remain payable.

Payment processing may be provided by third parties. We are not responsible for failures caused solely by banks, payment gateways, card networks, or other payment infrastructure outside our reasonable control.

14. Timelines, Dependencies, Review, and Acceptance

Project dates are estimates unless a Service Agreement identifies a date as a binding deadline. Delivery depends on timely access, complete data, client decisions, feedback, approvals, third-party availability, and other dependencies.

Client-caused delays may extend the schedule and may require resource replanning or additional fees where reasonably necessary and agreed.

You should review Deliverables within the period stated in the Service Agreement and provide clear, consolidated feedback. Acceptance procedures, revision limits, defect correction, warranty periods, and support arrangements will be governed by the applicable Service Agreement.

15. Security and Risk Limitations

We use reasonable measures appropriate to the nature and scope of an engagement, but no website, transmission method, cloud environment, database, software system, or storage process can be guaranteed to be completely secure.

You are responsible for protecting your accounts, credentials, devices, networks, and backups. You should promptly tell us if you suspect unauthorised access, compromised credentials, data loss, or another security concern connected with our services.

Security responsibilities may be shared among DataConsultant, the client, hosting providers, cloud providers, software vendors, and other parties. The applicable Service Agreement should identify material responsibilities where security is central to the engagement.

We do not claim certification, audit status, regulatory approval, or compliance with a particular security framework unless this is separately confirmed in writing.

16. Accuracy, Results, and Professional Advice

We aim to perform paid services with reasonable professional care. However, the Website, general content, analyses, recommendations, models, forecasts, datasets, reports, code, and Deliverables may contain limitations, assumptions, dependencies, or errors.

We do not promise uninterrupted services, perfect accuracy, complete security, error-free outputs, guaranteed cost savings, guaranteed revenue, guaranteed regulatory outcomes, or any particular business result unless a specific commitment is expressly included in a signed Service Agreement.

Data quality, source-system limitations, missing values, changing market conditions, business decisions, implementation quality, third-party changes, and client actions can materially affect outcomes.

Website information and general guidance are not legal, tax, accounting, investment, medical, employment, or regulatory advice. You should obtain independent professional advice where a decision depends on those matters.

17. Limitation of Liability

Any limitation, exclusion, or allocation of liability for a paid engagement will be governed primarily by the applicable Service Agreement and mandatory legal requirements.

To the extent permitted by applicable law, we will not be responsible for losses caused by inaccurate or unlawful Client Materials, unauthorised client instructions, client system failures, failure to maintain backups, third-party services, changes made by others, or use of Deliverables outside the agreed purpose.

To the extent permitted by applicable law and unless a Service Agreement states otherwise, neither party will be liable for indirect, special, incidental, exemplary, or consequential losses, or for loss of anticipated profit, revenue, savings, opportunity, goodwill, or data.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

18. Third-Party Claims and Indemnity

Any indemnity obligations for a client engagement should be stated in the applicable Service Agreement.

Subject to that agreement and applicable law, you may be responsible for third-party claims arising from unlawful or infringing Client Materials, unauthorised data use, misleading instructions, misuse of Deliverables, or your breach of confidentiality, privacy, intellectual-property, or security obligations.

We will not seek indemnification for a claim to the extent it was caused by our unauthorised action, material breach, or wilful misconduct.

19. International Users and Cross-Border Services

DataConsultant may work with clients, professionals, service providers, systems, and technology platforms located in different countries.

You are responsible for identifying legal, contractual, regulatory, localisation, export, sanctions, employment, privacy, recordkeeping, and sector-specific requirements that apply to your organisation and intended use of the services.

Where cross-border data access or processing is relevant, the parties should address appropriate instructions, safeguards, locations, service providers, and transfer arrangements in the applicable Service Agreement or data-processing terms.

These Terms do not claim that the Website or every service is appropriate or legally available in every country.

20. Prohibited and High-Risk Uses

You must not use our Website, services, systems, staff, Deliverables, analytics, automation, or AI support to:

• violate law, court orders, sanctions, contractual restrictions, or third-party rights;
• obtain, combine, sell, disclose, or use data without appropriate authority;
• conduct unauthorised surveillance, credential theft, phishing, malware distribution, cyberattacks, or system intrusion;
• make unlawfully discriminatory or deceptive decisions;
• create or distribute harmful, fraudulent, infringing, or misleading content;
• circumvent security, access controls, platform restrictions, or usage limits;
• use outputs as the sole basis for high-impact decisions without appropriate review; or
• create a material risk of harm to individuals, organisations, systems, or the public.

We may decline, pause, restrict, or terminate work that reasonably appears unlawful, unsafe, deceptive, unauthorised, or inconsistent with these Terms or third-party platform rules.

21. Suspension, Cancellation, and Termination

Cancellation rights, notice periods, refunds, retainers, subscriptions, completed work, reserved resources, transition support, and outstanding charges will be governed by the applicable Service Agreement and any separate cancellation or refund policy.

We may suspend or terminate access or services where reasonably necessary because of non-payment, unlawful use, security risk, repeated failure to cooperate, abusive conduct, material breach, third-party restrictions, or legal obligations.

Where appropriate, we will provide notice and a reasonable opportunity to address the issue. Immediate action may be required where delay could create legal, security, financial, or operational harm.

Termination does not remove accrued payment obligations, confidentiality duties, intellectual-property rights, data-handling responsibilities, or provisions that are intended to continue.

22. Reporting Concerns, Complaints, and Incidents

You should report service concerns, suspected misuse, data issues, security incidents, payment disputes, intellectual-property concerns, or other complaints using the contact details below.

Please provide enough information for us to understand the issue, such as your name, organisation, project reference, relevant dates, affected systems or deliverables, and supporting records.

We may review logs, project records, communications, access information, and other relevant material to investigate a concern. We may request cooperation from clients, contractors, service providers, or other affected parties.

Corrective action may include clarification, remediation, re-performance, access restriction, project suspension, account protection, data correction, preservation of records, or termination, depending on the facts and applicable obligations.

23. Events Beyond Reasonable Control

Neither party will be responsible for delay or failure caused by events beyond its reasonable control, such as severe infrastructure failure, natural disaster, widespread telecommunications outage, government action, civil disruption, labour disruption, major cloud-platform failure, or a significant cyber incident not caused by a failure to use reasonable safeguards.

The affected party should provide notice where practical and take reasonable steps to reduce the impact. Payment for services already supplied or committed third-party costs remains due unless the applicable Service Agreement states otherwise.

24. Third-Party Websites and Content

The Website may include links to external websites, software, tools, or resources. These links are provided for convenience and do not necessarily indicate endorsement.

We do not control third-party content, security, availability, privacy practices, or transactions. Your use of an external resource is subject to the third party’s own terms and policies.

25. Relationship with Contracts and Other Policies

These Terms should be read with our Privacy Policy, Cookie Policy, Refund or Cancellation Policy, Acceptable Use Policy, and any other policy published on the Website that applies to your activity.

For paid services, the complete agreement may include:

• a master services agreement;
• a statement of work or accepted proposal;
• a confidentiality or non-disclosure agreement;
• a data-processing agreement;
• an order form, change request, or service addendum;
• an invoice or payment schedule; and
• service-specific policies or written instructions.

If documents conflict, the order of priority stated in the signed agreement will apply. If no order is stated, the more specific, expressly accepted document will generally take precedence over these general Website Terms for that subject.

26. Governing Arrangements and Disputes

The governing law, jurisdiction, venue, arbitration process, mediation process, notice procedure, and dispute-resolution arrangements for a paid engagement should be stated in the applicable Service Agreement.

Where no separate written agreement specifies otherwise, these Terms are governed by the laws of India. Courts of competent jurisdiction in India will have jurisdiction, subject to any mandatory rights or dispute-resolution requirements under applicable law.

Before starting formal proceedings, the parties should ordinarily attempt to resolve a dispute through good-faith written communication, unless urgent relief is required.

Nothing in these Terms removes rights or remedies that cannot lawfully be excluded.

27. Changes to These Terms

We may update these Terms periodically to reflect changes in our Website, services, technology practices, contractual arrangements, risk management, or legal obligations.

The latest version will be published on the Website with an updated “Last updated” date. Material changes affecting an active service may also be communicated through reasonable electronic notice where appropriate.

Changes apply from the stated effective date and do not retrospectively remove accrued contractual rights or obligations unless the parties agree otherwise or applicable law requires it.

28. General Provisions

Independent parties: DataConsultant and each client act as independent contracting parties unless a written agreement expressly states otherwise.

Assignment: Rights and obligations may not be transferred where the applicable contract prohibits transfer. Any permitted assignment remains subject to relevant confidentiality, data, and payment obligations.

No waiver: A delay in enforcing a right does not automatically waive that right.

Severability: If a provision is found invalid or unenforceable, the remaining provisions should continue to the extent permitted.

Language: These Terms are published in English. Where a translation is provided, the English version will control to the extent permitted by applicable law, unless a signed agreement states otherwise.

Entire agreement: For a paid engagement, the applicable contract documents form the entire agreement regarding that engagement and replace prior statements on the same subject.

Contact Information

Questions, legal notices, complaints, or concerns about these Terms may be sent to:

Please include sufficient information to identify the relevant enquiry, account, project, contract, invoice, or incident.