Discovery and alignment
Objective: Confirm business drivers, critical flows and stakeholders.
Dataconsultant: Facilitate discovery and document scope.
Client: Provide sponsors, priorities and evidence.
Output: Scope, assumptions and decision log.
Current-state assessment
Objective: Establish tooling, coverage, gaps and controls.
Dataconsultant: Review platforms, mappings and workflows.
Client: Provide access and subject-matter experts.
Output: Baseline and risk-ranked findings.
Operating-model design
Objective: Define ownership, service boundaries and quality controls.
Dataconsultant: Design procedures, RACI and reporting.
Client: Approve decision rights and escalation.
Output: Runbook, service catalogue and controls.
Transition and stabilisation
Objective: Move queues, knowledge and platform routines into controlled operation.
Dataconsultant: Validate access, mappings and handover.
Client: Support approvals and vendor dependencies.
Output: Accepted service baseline.
Operate and report
Objective: Maintain coverage, process changes and manage issues.
Dataconsultant: Run procedures, quality checks and reporting.
Client: Decide ownership and remediation priorities.
Output: Current lineage, evidence and KPI reports.
Improve and transfer knowledge
Objective: Increase automation, consistency and internal capability.
Dataconsultant: Deliver backlog improvements and training.
Client: Sponsor changes and adopt standards.
Output: Improvement releases and capability plan.