Service coverageBusiness hours, extended hours, on-call or continuous coverage.
Estate sizeNumber of sources, pipelines, datasets, environments and consuming AI systems.
Data criticalityImpact of delay, error or misuse on users, decisions and regulated processes.
Operational maturityQuality of documentation, automation, ownership, monitoring and runbooks.
Platform diversityClouds, tools, vendors, integrations and legacy components in scope.
Control requirementsSecurity, privacy, residency, audit, evidence and approval obligations.
Incident profileHistorical failure volume, complexity, recovery effort and escalation needs.
Transition effortAccess, knowledge transfer, remediation, shadow support and acceptance testing.
A written commercial proposal should follow discovery. No fixed price or timeline is reliable until the service boundary and dependencies are understood.