Record qualityCompleteness, validity, uniqueness, conformity and approved exceptions by material type.
Process controlRequest ageing, first-time-right rate, rework, approval cycle, backlog and escalation volumes.
Governance adoptionAssigned ownership, policy adherence, steward activity, unresolved decisions and review completion.
Operational usefulnessSearchability, classification coverage, integration acceptance, user feedback and issue recurrence.
Implementation progressRecords cleansed, mappings approved, reconciliation status, defects and cutover readiness.
KPIs require agreed definitions and baselines. Improvements should be interpreted alongside process, system and business changes rather than attributed to data work alone.