Expected outcomes and KPIs
Measure whether data use is becoming consistent, useful and responsible
BehaviourUse of agreed data in priority decision forums; documented assumptions; follow-up on decisionsShows whether routines are changing, not only whether tools are opened
AdoptionRelevant active users, repeat use, completion of key workflows, reduced workaroundsShould be segmented by role and use case
CapabilityRole-based confidence, assessment results, practice completion, manager observationLearning completion alone is insufficient
Trust and qualityUse of certified sources, issue reporting, resolution time, confidence in definitionsRequires transparent quality and ownership evidence
GovernanceOwner participation, decision turnaround, policy integration, escalation closureShows whether accountability is operational
Business effectFaster decisions, reduced manual effort, improved consistency or service outcomesBenefits need baselines and careful attribution