| Learning needs and audience assessment | Establish evidence-based priorities | Business outcomes, role needs, learner segments, constraints, risks, baseline | Sponsor access, role information, learner evidence |
| Blended learning architecture | Define the complete pathway | Objectives, sequence, modalities, practice, assessment, reinforcement | Subject-matter decisions and operational review |
| Curriculum and design blueprint | Guide consistent asset development | Module specifications, session plans, content map, interaction and accessibility requirements | Content approval and brand standards |
| Facilitator and manager resources | Support consistent local delivery | Guides, scripts, coaching prompts, observation tools, escalation and support routes | Facilitator availability and manager participation |
| Assessment and evaluation framework | Measure learning and application | Diagnostics, assessments, rubrics, evidence, reporting, attribution limits | Data access, privacy review, success measures |
| Governance and operating model | Sustain and control the programme | RACI, decision rights, version control, quality assurance, support, change and reporting | Named owners and approval routes |